Catalog . Product Development
Ordering . Minimums . Terms
Freight . Delivery . Claims

Thank you for choosing Don Mechanic Enterprises. We realize you have many choices for your giftware needs and appreciate your patronage. The following guidelines and information are provided so that we may provide better service to you.

Generally, the more we know about your business, the better we can fulfill your needs. With this in mind, please provide us with any information you feel might be useful to us when establishing your account. For example, it's important we know if you are a wholesaler or a retailer, primarily seasonal, primarily catalog sales, or purchasing merchandise for an ad.

Please feel free to contact us if you have any questions or concerns.

Catalog

Don Mechanic Enterprises, Ltd. does not publish a catalog. The best way to see our lines is to attend a tradeshow or request a photo quote on product lines you are most interested in. We offer an extensive collection of merchandise that changes frequently. Seasonal lines are sold several months in advance and are not stocked year round as a general rule. Please see the delivery section for more information.

Product Development

Don Mechanic Enterprises, Ltd. offers custom product development. We can source quality, hand crafted products in polyresin, porcelain, and wood for any occasion. To submit your design or request more information, please contact our sales department.

Ordering

Orders are accepted by fax, mail, email, or at tradeshows . All orders should be signed and dated by an authorized buyer. We do not accept telephone orders at this time, but would be happy to provide assistance or an order form as needed.

Minimums

All items are sold in full cartons only. Carton packs may range from 1 piece to 288 pieces or more depending on the specific item ordered.

Terms

Orders are shipped net 30 days (calculated from date of shipment) with approved credit. New accounts should submit credit applications to our office within 2 weeks of order date. If you prefer to purchase by Visa, MasterCard, or American Express, please complete a Credit Card Authorization Form before your first order is shipped.

Freight

All merchandise is shipped F.O.B. Sumner , WA via cheapest/best way unless otherwise noted. We at Don Mechanic do not mark up freight charges in any way; they are simply passed on to the customer. If you prefer to receive shipments via your preferred carrier, please provide the carrier name and your account number to our office prior to first shipment. If you are unable to accept freight collect shipments or have special instructions, please provide this information prior to first shipment. Freight will be billed by our warehouse Pacific Distribution if not noted on your invoice.

Delivery

Orders are shipped as ready. Please note any special requirements on your order such as ship dates, cancellation dates, or backorder policies. Ship and cancel dates provided are assumed to be shipping guidelines unless specifically noted as in-house delivery dates. Please provide any revisions, cancellations, or changes in shipping instructions to our office in writing within 20 days so that we can insure the accuracy of your order.

Many items are strictly seasonal and you should contact customer service if you have questions regarding expected delivery. General delivery information :

• In stock merchandise - will be shipped within 24 hours from receipt of order.
• Any merchandise needing to be reordered will take 60 - 120 days from order date.
• New items - Our shipping dates will be 90 - 120 days from the order date. As an importer we do not produce the merchandise until you have placed your order. This gives us the ability to give you the best possible pricing.

Claims

Damages : Please submit all damage claims and/or return authorization requests within 20 days of receipt of goods. Any claims for full cases of damages caused by carrier must be noted on the bill of lading at the time of delivery . All damage claims should be accompanied with a copy of the bill of lading noting how many cases were damaged.

Shortages : Please submit all shortage claims request within 20 days of receipt of goods. All shortage claims must be accompanied with a copy of the bill of lading noting the shortages. The customer is responsible for noting any shortage immediately upon delivery of goods onto the bill of lading. Credit for shortages can not be received if the customer signed the bill of lading as complete without shortage.

It is very important that upon delivery of goods you take a few extra minutes and note any and all visible damage and shortages on the bill of lading .

When the customer chooses their own freight carrier it will be the customer's responsibility to file a claim with that carrier for all shortages and damages that were noted upon delivery.

You will be contacted as necessary to provide more information regarding the details of your claim. If it is not necessary to contact you, a credit memo will be sent to you as soon as possible. The credit memo will list all credit issued and instructions on what to do with your damaged merchandise. If a call tag is issued to pick up merchandise, it is very important that the items are ready when the carrier arrives. All call tags are issued under our warehouse company name "Pacific Distribution."

Thank you for choosing Don Mechanic Enterprises, Ltd.
We look forward to working with you.